UTRECHT, The Netherlands, February 10 /PRNewswire/ --
-- Industry's Most Powerful and Secure Attended Remote Control and IT Support Offering Helps Channel Partners and IT Professionals Reduce Costs and Improve Customer Service
N--able Technologies(R)(http://www.n-able.com/), the global leader in network and systems management software and services for managed service providers (MSPs) and IT professionals, today announced the immediate availability of N-supportPro(TM)( http://www.n-able.com/products/nsupportpro.php) to channel partners in the U.K. and Europe. Introduced last month in North America( http://www.n-able.com/press-room/jan22-09.php), N-supportPro is the IT industry's fastest and most secure end-to-end attended remote control and IT support software.
Renowned for enabling IT professionals to quickly reduce service delivery costs and improve service and support, N-able's hosted N-supportPro software was developed in conjunction with alliance partner NTR Global( http://www.ntrglobal.com/en-US/about-us.asp). The software uses a secured Internet connection to enable service desk technicians to connect to remote devices in seconds and resolve customers' IT issues with greater efficiency. IT service providers can purchase N-supportPro on its own or as an enhancement to N-able's award-winning N-central(R)( http://www.n-able.com/products/) network and systems management software(http://www.n-able.com/products/). There is no upfront investment, installation or ongoing maintenance required for deploying N-supportPro.
"N-supportPro is easy to deploy and use, compatible with a wide range of Web browsers, and supports multiple platforms and operating systems," says August Wehrmann, vice president of research and development for N-able Technologies. "The software works with virtually any connection including T3 and dial-up, and integrates with CRM technology, professional services automation (PSA) tools, billing software and other systems. IT service providers can use N-supportPro to remotely support desktops, notebooks, servers and mobile devices such as Windows Mobile smartphones - a high-growth area."
Simplifying Remote Service and Support
N-supportPro offers key features to improve the communication and
technical support capabilities of IT service desks. These include:
- Five available connection modes and five concurrent sessions per
operator
- Drag and drop two-way file transfer
- Extensive system snapshot with remote diagnostics
- Print remote documents
- Record and playback remote control sessions
- Reboot and reconnect remote machines without losing the control
connection
- Customers can safeguard information by hiding applications during
remote control
- Support for Windows Mobile Device Users
- Customized, branded interface
Availability and Pricing - Limited Time Offer
N--supportPro is available now in the U.K., Europe and North America. For a free trial, visit http://www.n-able.com/trynsupportpro.
For a limited time only, N-able will include 10 node licenses of its N-central MSP software absolutely free with the purchase of a one-year license of N-supportPro. For information, call N-able's U.K. office at +44(0)1189-255-280 or our European toll-free number (00)800-6225-3000 or email nspsales@n-able.com
About N-able Technologies
N--able Technologies(R) is the global leader in network and systems management software and services for managed service providers and IT professionals. N-able's award-winning N-central software and complementary toolsets are proven to reduce IT support costs, improve network performance, and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-able maintains operations in North America, the U.K., the Netherlands and Australia. http://www.n-able.com
For further information: Derik Belair, Vice President of Business Development, N-able Technologies, +1-613-592-6676 ext. 304, Mobile: +1-613-868-2425, dbelair@n-able.com
For further information: Derik Belair, Vice President of Business Development, N-able Technologies, +1-613-592-6676 ext. 304, Mobile: +1-613-868-2425, dbelair@n-able.com
