KAISERSLAUTERN, Germany, October 14 /PRNewswire/ --
-- New Add-on-Module Provides a "360 Degree View" of Valuable Customer Information
Empolis, an Attensity Group Company and the leading provider of semantic applications for processing unstructured data, has expanded its solution portfolio with a social media monitoring and analysis application called "Attensity Cloud", powered by Radian6.
Attensity Cloud supplements the award-winning Empolis solutions "E-Service" and "Research & Discovery" by providing the ability to analyze customer conversations in social media like web forums, blogs, wikis, micro-blogs such as Twitter or Facebook, LinkedIn and Xing and customer portals such as Epinions.com(TM) and many others, to use that information to improve customer service and provide deeper research insights.
The Empolis E-Service Suite provides a dynamic solution package for all service-related activities including self-service, guided service and multi-channel response management. The combination of the proven and tested multi-channel management software MailMinder and the knowledge management software e:SLS, enables all steps in the service lifecycle and covers all channels relevant for a demand-oriented customer service (email, mail, fax, voice, chat, web, text messaging, etc.). With the addition of Attensity Cloud, users can track product and service related customer discussions and use that information to improve the service process. Service insights and resolutions are found and analyzed with Attensity Cloud.
Research & Discovery, a web-based portal solution, enables business line and product owners, researchers and legal personnel to rapidly and easily obtain essential business information from data silos within the company and from external sources to enable better decision making. Via advanced natural language technologies, users are able to detect otherwise undetectable relationships between issues, people, places and things providing users with valuable insights into mountains of unstructured data. With the addition of Attensity Cloud, users can access the vast world of social media, adding valuable customer created information into the research and discovery process.
"Attensity Cloud supplements both time-tested solutions, E-Service and Research and Discovery with detailed findings and trends hidden in the world of "Web 2.0," says Dr. Stefan Wess, Managing Director of Empolis GmbH. "It provides real-time monitoring and analysis of the data created within the rapidly growing social media sector and makes that information available to business users therefore greatly enhancing their ability to better serve customers and conduct research and ultimately giving them a competitive advantage."
About Empolis
Empolis, an Attensity Group Company, provides an integrated suite of business applications that analyze, interpret and automate the exploding volume of unstructured data. Business leaders, knowledge management professionals, customer support personnel and customers receive current knowledge and get relevant and actionable answers - fast.
Empolis is the provider of intelligent information management applications for companies and organizations who have recognized the great value for their company. Information in all varieties of formats and from any source are automatically transformed into valuable knowledge and delivered in real-time to the decision-maker. Information is converted into real knowledge capital and business processes are optimized.
Countless notable national and international enterprises (such as Airbus, BBC Monitoring, Bosch, Datev, European Patent Office, Nokia Siemens Networks, Siemens, Versatel and Vodafone), as well as public organizations rely upon Empolis applications and our 20+ year experience in a wide range of industries and process know-how. Internationally, more than 200,000 registered business leaders and users utilize applications from the Attensity Group.
http://www.empolis.com
Press Contacts Empolis GmbH:
Martina Tomaschowski
Empolis GmbH
Europaallee 10
67657 Kaiserslautern
Germany
Phone +49-631-3035503
Mobile +49-170-2337849
Email: martina.tomaschowski@empolis.com
Thomas Huber
semanticom GmbH
Unter den Linden 21
10117 Berlin
Germany
Phone +49-30-746973-97
Mobile: + 49-151-14-96-5810
Email: Thomas.Huber@semanticom.eu
Press Contacts Empolis GmbH: Martina Tomaschowski, Empolis GmbH, Europaallee 10, 67657 Kaiserslautern, Germany, Phone +49-631-3035503, Mobile +49-170-2337849, Email: martina.tomaschowski@empolis.com; Thomas Huber, semanticom GmbH, Unter den Linden 21, 10117 Berlin, Germany, Phone +49-30-746973-97, Mobile: + 49-151-14-96-5810, Email: Thomas.Huber@semanticom.eu
